Monday, January 29, 2007

A raving customer: Marriott's Residence Inn stands tall

I'm on the road, and arrived this morning here in Boston. A quick cab ride to my hotel, Residence Inn Boston Harbor on Tudor Wharf, to stash my stuff before heading out to meet my client. I'm there in the lobby and it is before 10AM... and they check me in. I hadn't told them I'd be early, but they had the key and everything all made up and ready for me.

But that wasn't the part that really got me raving. Then I asked the woman at the counter where there was a store nearby where I could get a charger for my cell phone; I left the charger at home. I'm always leaving something. And she said, not to worry, that they'd get a charger for me. The manager came by, looked at my phone, and 20 minutes later he was at my door with a charger.

Now that is something to rave about.

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